If you need to return a product purchased in the last six months, please contact us via email at customer-service@synergy-co.com or via phone at 800-723-0277 for a return authorization number.

Please pack your returns well to ensure that we receive them intact. We’re sorry, but we cannot issue refunds for returned products that are damaged in transit due to insufficient packing material.

When we receive your return, we will issue a full purchase refund, minus the cost of shipping.

In the rare event you receive a product that was damaged or lost in transit from us, please call our customer service department and we will promptly assist you. Below you will find details regarding what options are available for addressing packages that are lost or damaged in transit.

Within the Continental US (Domestic)

Our standard method of shipment is via the United Parcel Service (UPS), ground or expedited service, because your package(s) is insured and tracking information is available. If you suspect your package is lost, or if you receive your package with damaged contents, please call us at 1-800-723-0277 or e-mail customer-service@synergy-co.com as soon as possible. There is no need for you to call UPS, we will gladly do that for you, including submitting claims if necessary. It is important for you to retain the original box, the damaged item(s), and the packing material for possible inspection, for 7 working days from the day you report the issue to us. After that time you may discard the box and any broken items, unless otherwise directed by an inspector. We will replace the damaged item(s) or issue a credit depending upon the situation.

If you chose to have your package shipped via U. S. Postal Service Priority Mail, please be aware that your package is uninsured with limited tracking. If you chose this shipping option, we cannot be responsible for lost or damaged packages – and this is one reason why we encourage our U.S. customers to utilize UPS for their shipping needs.

Outside the US (International)

We utilize the U.S. Postal Service’s Priority Mail International for all international shipments, which means that your order has limited insurance and tracking. If you suspect your package is lost or you received it damaged please notify Customer Service immediately, at 800-723-0277 (Canada only), 435-259-5366,
or e-mail customer-service@synergy-co.com.

• For lost packages, we will officially submit the claim with the U.S. Postal Service for you.
• For damaged packages, you will need to take the package with its entire contents (including packing materials) to your local postal office as soon as possible, and report it in person.

If the US Postal Service issues payment on the claim for the lost or damaged package, then we will refund you for the appropriate amount (not including the shipping cost). We’re sorry, but we cannot send replacement product at no charge internationally.